If you are dissatisfied in any way with your purchase, please contact us at help@roughdaywine.com within 14 days of receiving your order so we can work to correct the issue. If you receive a damaged shipment, please contact us as soon as possible and within 14 days of your order date. Please keep shipment in the same condition it was delivered in until you receive further instructions from our customer support team. Unfortunately, we are unable to accept returns of non-damaged products at this time. If you have questions regarding whether a particular item will suit your taste or needs, please contact us before ordering. We will do everything possible to make sure that you will be satisfied with your purchase. Free returns for any incorrect shipments. Refunds cannot be authorized after 14 days of receiving your order.